Privacy
Last updated 22 August 2026
Shaadi OS is a tool catering companies use to run service at an event. It is not a consumer app: accounts are created by the caterer for their own staff, and there is no public sign-up. Everything below describes what the software stores in order to work.
What we store
About staff. A name, an email address, the role assigned at an event, and — for counter operators — which counters they cover. The email address is the login identifier; the caterer supplies it.
About service. Orders, which table they came from, which dishes, which counter cooked them, who marked each step, and the time of each step. This is the operating record of the event and the reason the product exists.
Nothing about guests. Orders are attached to a table number, never to a person. There are no guest names, phone numbers, addresses or payment details anywhere in the system — Shaadi OS does not take payments.
What we do not do
No advertising, no advertising identifiers, no third-party analytics or tracking SDKs, and no selling or sharing of data with anyone. The mobile app requests no device permissions beyond network access, and reads no contacts, photos, location or files.
Who can see what
Each catering company’s data is isolated at the database level, not merely in the interface: the rules that decide who may read a row are enforced by the database itself, so one caterer cannot see another’s events, staff or orders even in the event of a bug in the app.
Within a company, staff see what their role requires. An attendant sees their tables, a counter operator sees their counters, a runner sees deliveries; managers and the account owner see the whole event.
Where it is stored
On Supabase (PostgreSQL) in the ap-south-1 region, Mumbai, India, with the application hosted on Vercel. Traffic is encrypted in transit and data is encrypted at rest by the hosting provider.
How long we keep it
Event records are kept for as long as the catering company keeps their account, because they are the company’s operating history. A caterer can ask for an event, a staff member, or their entire account to be deleted, and it will be removed within 30 days.
Your rights
Staff accounts belong to the catering company that created them. If you are a staff member and want to know what is held about you, corrected, or deleted, ask your employer first — they can do all three from within the app. You can also write to us at the address below and we will route it.
Under India’s Digital Personal Data Protection Act, the catering company is the data fiduciary for their event data and Shaadi OS is the data processor acting on their instructions.
Deleting an account
There is no self-service sign-up and therefore no self-service deletion. A manager or account owner can deactivate any staff member from the Staff screen immediately. To delete an entire organisation and everything in it, email shaadios.in@gmail.com from the account owner’s address; we confirm and delete within 30 days.
Changes
If what we collect changes, this page changes with it and the date at the top moves. Material changes are emailed to account owners.